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Welcome to Riverbank Medical Services

Covid Booster Vaccinations

We are working alongside Orchard Pharmacy in Mansfield to deliver our Covid Booster Vaccination Programme.  Clinics will be held at Mansfield Community Hospital.  There is very limited car parking at the main Hospital, therefore please use alternative methods of travel to attend, wherever possible to limit disruption to the hospital.  Please do not contact the practice, pharmacy or hospital, as you will be invited when it is your turn to have your Covid Booster. You will then need to directly book your appointment via the National Booking System by dialling 119, or by using the below link:

Book or manage your coronavirus (COVID-19) vaccination - NHS (www.nhs.uk)



Flu

FIND US ON FACEBOOK

Join our private Facebook group and check regular updates on the practice and our activity at https://www.facebook.com/groups/1043690299742213/

Please note this is a information group only, if you require assistance please contact the surgery through our website or by telephone.

Important Notice

NATIONAL OPT OUT OF DATA SHARING

This practice is supporting vital health and care planning and research by sharing your data with NHS Digital.

 

For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research." =

 

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research

COVID-19 VACCINATIONS

Riverbank Medical Services vaccine clinics have now stopped for first doses until further notice, alternatively please call 119 for the booking service or book on the following link on the national booking service - Book or manage your coronavirus (COVID-19) vaccination - NHS (www.nhs.uk)

Thank you for your patience. 

Phone line & Prescription News

As of the 1st of March 2021, our main line number will have a new call system in place, you will be given two call options;

Option 1 - reception

Option 2 - prescriptions

On option one you will be diverted to our reception line and will have a courtesy message informing you what number you are in the que, please note our phone lines can only hold so many callers at one time, at busy times you may not be able to get through on your first attempt.

Our prescription line will be relocated to option two on this main line number (PLEASE NOTE OUR PREVIOUS LINE (01623844492) WILL BE DISCONNECTED) -  you will be given an automated message asking for your name, date of birth, telephone number and the names of the medications you need to order (PLEASE NOTE  your request will not be actioned unless all this information is provided.) Our normal 48 hour prescription times will still apply.

You can also register online to order your medication on our prescription page.

COVID-19 - APPOINTMENT SYSTEM 

You can book appointment via our telephone or our online system as normal now, your appointment will begin with a telephone triage with the GP and further treatment where needed.

Please do not attend surgery if your query can be dealt with over the phone or through our online services. If you have forms or paperwork to give to the surgery please post/email these to us using our address and our contact us  link on our contact page alternatively there will be a collection point at the reception main reception desk. 

All patients are still requested to wear a mask when attending an appointment with the surgery. 

For all other correspondence please call our main line number.

Government guidance has also been issued in the management of possible coronavirus cases. 

Patients of all ages with fever (high temperature >37.8) or a new continuous cough or viral symptoms should stay at home for 7 days.  It is important to stop coronavirus spreading.

If you feel you cannot cope with your symptoms at home, or your conditions get worse or your symptoms do not get better after 7 days, contact 111 or the online coronavirus service at http://111.nhs.uk/covid-19

We are in the process of triaging all pre-booked routine appointments  so please expect a call or a text if you have a routine appointment booked.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

COVID-19 Privacy Notice

Covid-19 Privacy Notice

Vulnerable Adults FAQ's 

Please follow the link below to see NHS guidance on Vulnerable Adults during this time. 

https://nottsccg.nhs.uk/vulnerable-adults-faq/

NHS Volunteers

If you wish to be apart of the NHS Volunteer campaign please select the link below.

Volunteers

LOCAL DONATIONS

Riverbank Medical Services would like to thank the local;

Co-op team

Warsop Community Group 

Avon Representatives

and Derbyshire Academies 

for their donations in support of the practice, these donations are very much appreciated and our team would like to extend their thanks for all support given to the practice at this time.

THANK YOU STAY SAFE

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Mission Statement

1. To provide the best possible quality service for our patients within a confidential, safe, clean and suitably equipped environment achieved by working together

2. To show respect and courtesy to our patients, staff and local health professionals irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem.

3. To involve our patients in decisions regarding their treatment and service provision.

4. To promote good health and well being to our patients through education and information from birth through to the end of life.

5. Liaising with other agencies and NHS colleagues and local allied healthcare professionals in an effective manner with the focus on what is best for the patient.

6. Patients will be proactively involved in the development and maintenance of good quality services through the Patient Participation Group and Patient feedback surveys.

7. To ensure that all members of the team have the right skills and training to carry out their duties competently.

 8. The practice offers extended pre bookable access to our registered patient list at the following sites; Oakwood Surgery Friday 18:30 - 20:00, Sandy Lane Surgery Tuesday 18:30 - 20:00, Meden Medical Surgery Monday 18:30- 20:00, Riverbank Medical Surgery Wednesday 18:30 - 20:00, Pleasley Surgery and Bull Farm Surgery Thursday 18:30 - 20:00. These Appointments are bookable through your surgery reception. 

CQC Report

View the CQC report for Riverbank Medical Services

(Site updated 20/10/2021)

Contact Details

Riverbank Medical Services

Contact Telephone

01623 844421
Option 1
111
Option 2
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website